What is a Call Center Dialer ? Benefits & Features
A call center dialer is a piece of software that helps contact centers automate the process of dialing phone numbers. It makes outgoing calls more effective by automatically dialing numbers from a list, freeing up agents to concentrate on making personal connections instead of manually dialing numbers. Power dialers, preview dialers, and predictive dialers are among the several types of dialers designed to link agents only to calls that have been answered.