How call centre voice analytics can transform customer support?

"At the time wherein the competition is higher than ever, customer retention and customer loyalty are the ones which can help business thrive in the competitive environment. The businesses can increase the customers lifetime value by increasing customer retention and loyalty. So, it becomes necessary for organisations to have the best customer support team. At Dataplatr, we enable businesses to utilise our call centre voice analytics capability which can be a game changer in the business and help them to improve their overall customer support strategy.
Business requires deeper insights about customer needs and preferences, which can help them tailor the interactions as per the customers need and provide them with a more personalized and satisfying experience. Our contact centre analytics capabilities help businesses to achieve this through voice analytics which can provide real time analysis by capturing and analysing the customer emotions, tone, sentiments and language pattern during the calls.
Dataplatr's call centre analytics solution while helping the business understand the customer’s needs and expectations, we also help them in improving the customer service agent’s performance by helping them to identify and understand customer pain points, provide instant feedback of their performance and enable them in refining their communication skills, issue resolving capability, streamline conversations and provide personalized solution to the customers.
Dataplatr's expertise in utilizing AI & ML for contact centre analytics and call centre voice analytics helps our business partners in reducing average handling time & customer complaints, increasing first call resolution rate and improving CSAT scores. Also, our advanced voice analytics capabilities helps our partners to predict issues by identifying trends and patterns in customer interactions which enables them to efficiently handle customer calls and thereby reducing operational cost and increasing operational efficiency."