Forget \”Customer Service\” – Let\’s Talk Hospitality by The Human Experience Hub
Hey there! Are you sick of hearing \"customer service\"? Let\'s ditch the robotic scripts and embrace a truly human approach to business. Inspired by Will Guidara\'s revolutionary book, \"Unreasonable Hospitality,\" we\'re ditching the traditional \"customer service\" mindset and embracing a philosophy rooted in genuine hospitality. Think about it. When you walk into a truly exceptional restaurant, it\'s not just about the food. It\'s about the feeling. The warmth of the welcome, the anticipation of a delightful surprise, the way the staff anticipates your every need. That\'s the magic we\'re talking about.