Large corporations like CVS cannot just assume that everything is well. Every shop is unique, as are the employees and even the patrons. While one store may be quick and clean, another may have large lineups or a staffing shortage. They ask clients directly because the main office isn\'t always able to observe this issue. The medication was delayed. The store didn\'t have the goods in stock, and the cashier was either impolite or excessively sluggish. This kind of information is crucial. In the pharmacy industry, trust is crucial. People will shop online or at other pharmacies if they no longer trust CVS. For this reason, the survey serves as a conduit between CVS and its clients.